service quality monitoring reports
- January 1 - June 30, 2007 Semi-Annual Summary Cover Letter
- January 1 - June 30, 2007 Semi-Annual Customer Service Summary - Customer Guarantee Information
- January 1 - June 30, 2007 Semi-Annual Customer Service Summary - Performance Standards Information
- April 1, 2005 - March 31, 2008 Service Standards Summary Report Cover Letter
- April 1, 2005 - March 31, 2008 Service Standards Summary Report - Certificate of Service
- April 1, 2005 - March 31, 2008 Service Standards Summary Report - Customer Guarantee and Performance Standards Spreadsheet
- January 1 - June 30, 2008 Semi-Annual Summary Cover Letter
- January 1 - June 30, 2008 Semi-Annual Summary Certificate of Service
- January 1 - June 30, 2008 Semi-Annual Summary - Customer Guarantee and Performance Standards Spreadsheet
- January 1 - December 31, 2008 Annual Summary Cover Letter
- January 1 - December 31, 2008 Semi-Annual Summary -- Customer Guarantee and Performance Standards Spreadsheet
- January 1 - December 31, 2008 Semi-Annual Summary Certificate of Service